RETURNS & EXCHANGES
Our principal objective is to maintain the highest level of customer satisfaction and integrity, and we definitely welcome any customer suggestions and recommendations regarding your experience with Banvari.
Please call us at (888) 853- 9357 or email us at email@example.com.
30-Day Money Back Guarantee
If for any reason you aren't pleased, you can return any unchanged and unaltered fine jewelry item in its original condition for a refund or exchange within 30 days of its purchase through our simple, hassle-free return process.
If for any reason you are not satisfied with your fine jewelry purchase, you have 30 days from date of receipt to obtain an RAC Number and return the item to us. Receiving RAC number alone doesn't mean that the item can be returned after 30 days. The Warehouse must receive the item within 30 days of original delivery date in order to receive a full refund.
Loose Diamond 10-Day Return Policy
Returns on our loose diamonds, rings made using “design your ring” feature, pre-set engagement and wedding rings, custom jewelry, custome jewelry with a center diamond or a gemstone, are a bit different. Since our prices on the loose diamonds are the LOWEST on the web, we rarely have anyone wanting to return a diamond purchased from our site. To maintain our competitiveness, all Certified Loose Diamond purchases come with a 10-Day Money Back Guarantee. If for any reason you are not satisfied with your Certified Loose Stone purchase or with your customized setting, you have 10 days from date of receipt to obtain an RAC Number and return the item to us. Receiving RAC number alone doesn't mean that the item can be returned after 10 days. The Warehouse must receive the item within 10 days of original delivery date in order to receive a full refund. All Certified Stones must be returned with the original Diamond Gemological Grading Certificate and appraisal. Returns that are not accompanied by the original certificate will be subject to a certification replacement fee ranging between $200 and $10,000.
To return a diamond or jewelry item to Banvari, please follow the below shown process:
On your invoice, if the price of the item you're returning is listed as:
- For US Customers, call 888-853-9357 for a
Return Authorization Code (RAC CODE).
- For security purpose, please do not write the
word(s) “Banvari”, “diamond” or “jewelry” on your package.
- Place all the original packaging in the box,
including the appraisal and the diamond certificate. (The diamond
certificate carries a $250 replacement fee.)
- If you have received any free gift along with
the purchase, it must be returned too. No refund will be made
- Less than $500: You can ship
it via any carrier. Be sure to ship your item fully insured, and
request a return receipt with an adult signature for
confirmation that your shipment has reached its destination
and is signed by the receiver.
- More than $500: Ship your
package via US Postal Service Registered Mail™, insured for the
total value of the contents, and request a return receipt
with a proof of signature from the receiver for confirmation that
your shipment has reached Banvari. * (FedEx® and UPS® will not
insure merchandise over $500.)
- All the returns should be mailed to:
1851 E. 1st Street, Suite 900
Santa Ana, CA
Once your return is received, Banvari’s
Quality Assurance department will review it. You will receive e-mail
notification regarding your return or exchange within seven business
Any unauthorized, improperly packaged, or non-insured
packages will be returned to sender. Items that show signs of wear
or have been resized or altered (by a jeweler other than Banvari),
engraved, altered, or damaged in any way cannot be accepted or
processed for return.
If you have any questions about our
return procedure, please don't hesitate to contact us.
us: 1-888-853-9357 (888-8JEWELS) or E-mail us: firstname.lastname@example.org
We are always open to gladly assist you between 8:00AM to 5PM
(PST), 7 DAYS A WEEK! Even during the major holidays!
Banvari will not be responsible for loss or damage of return